Question 1

What are the operating hours of the experience?

Accepted Answer

Wednesdays: 10am-7pm (last session)

Thursdays: 10am-7pm (last session)

Fridays: 10am-8pm (last session)

Saturdays: 10am-8pm (last session)

Sundays: 10am-7pm (last session)

Open select Mondays and Tuesdays. Hours vary around holidays and in-demand times. Please check our purchase page for the most up-to-date hours.

Question 2

Are there any age restrictions?

Accepted Answer

The experience is all-ages & family-friendly. Children under 16 must be accompanied by an adult at all times for safety reasons.

Question 3

Where is the experience located?

Accepted Answer

The Shops at the Bravern, 11111 NE 8th St, Bellevue, Seattle, WA 98004

Question 4

Is there parking at the experience?

Accepted Answer

Yes, there is a paid parking garage at The Shops at Bravern. Included in your
Experience ticket, we offer parking validations for up to 6 hours. Please bring your paper parking ticket with you when you check in to get your ticket validated by a staff member. We do not validate valet parking. The exact address of the correct parking garage is: 11111 NE 8th Street, Suite 100, Bellevue (Beside Microsoft Bravern 2 Entrance from NE 8th Street in the old Neiman Marcus Level 1), 98004-8590

Question 5

When do I need to arrive for my reservation time?

Accepted Answer

Please arrive any time within your allotted 30-minute window. If you aren’t sure what your day’s schedule looks like, check out our Premium Flex Entry Tickets and come whenever works for you!

Tickets are valid only for the date and time purchased. If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability). If changed prior to the date and time of the tickets. Fill out this contact form to swap times.

Question 6

Can I leave the experience and return?

Accepted Answer

No. Reentry into the Experience is not permitted.

Question 7

Do you accept cash?

Accepted Answer

We do not accept cash. We accept cashless payment in the forms of credit and debit cards.

Question 8

Is photography and video allowed?

Accepted Answer

You're encouraged to take photos and videos throughout the space!
Remember to share your photos on social media with #HPMagicAtPlay so we can see them!

Question 9

Are food and drinks allowed inside the experience?

Accepted Answer

No food or drink allowed. Resealable bottles of water are always welcome.

Question 10

Are pets allowed in the experience?

Accepted Answer

We love your fluffy friends, however pets and emotional support animals are not permitted inside. Service animals are welcome.

Question 11

Will food and beverage be available?

Accepted Answer

Yes, licensed Butterbeer™ and small bites will be available for purchase, inclusive of vegan and gluten-free options. Available to the public! Please note, no outside food and drink allowed.

Question 12

I lost an item on my visit, is someone able to help?

Accepted Answer

Please send us an email at info@HarryPotterMagicAtPlay.com and our team will do their best to get you reunited with your item.

Question 13

Where can I ask additional questions?

Accepted Answer

Please contact us here, we’ll be happy to answer your inquiry.

Question 14

Is the experience ADA accessible?

Accepted Answer

We're proud to be fully accessible for guests with many different abilities and neurodiversities, and we strive to make everyone feel welcome and comfortable.

If you'd like to let us kow you're coming or if you need additional assistance, please email info@HarryPotterMagicAtPlay.com or let any of our team members know during your visit.

Question 15

Where do I buy tickets?

Accepted Answer

Tickets are available here. A limited amount of standby tickets will also be available for purchase at the door (subject to availability).

Question 16

How much are tickets?

Accepted Answer

Standard tickets start at just $37.50 for guests ages 10 and up, and passes for children ages 3-9 start at $29.50 plus taxes and fees. Price may fluctuate around in-demand or peak times and dates.

Question 17

Is there a ticket purchase limit?

Accepted Answer

No, but orders are limited to maximum amount of people who can visit the experience in a given time slot. For groups larger than 25, please fill in this form.

Question 18

Can I refund or exchange my ticket? Are tickets transferable?

Accepted Answer

Tickets are non-refundable and non-transferable. If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability) if changed up to 1 hour before the starting of the session. Fill out this contact form.

Question 19

Are tickets available at the door?

Accepted Answer

Limited standby tickets are available at the door (subject to availability). Guests with pre-purchased tickets have priority, so we recommend buying tickets online in advance. Tickets purchased at the door will be priced at the regular peak ticket price level and include an additional fee.

Question 20

Do you have gift cards?

Accepted Answer

Yes, we offer digital gift cards for tickets to Magic at Play HERE. We do not offer any gift cards for on-site merchandise or Butterbeer.

Question 21

What if I bought my ticket for the wrong date or time?

Accepted Answer

Tickets can be adjusted to a new date and time (subject to availability) if changed prior to the date and time of the tickets. Fill out this contact form or visit the Help section of the Fever app for assistance.

Question 22

Do I need to print my ticket?

Accepted Answer

We can scan your ticket directly from your mobile device, so please save the paper and ink and don't print your ticket unless you have to.

Question 23

Are there discounts for children?

Accepted Answer

Children (2) years of age and under get in free; guests over the age of three (3) will need a ticket.

Question 24

Can I buy merch at the experience?

Accepted Answer

The Harry Potter™: Magic at Play Store gift shop is open to the public and ticketed guests any time Harry Potter™: Magic at Play is open!

Question 25

Do you accept refunds/exchanges?

Accepted Answer

Yes, we accept returns within 30 days of purchase. If you have any questions about your purchase, please email retail@HarryPotterMagicAtPlay.com.

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