Harry Potter™: Magic at Play will be arriving in Chicago during the fall of 2022. Operating hours can be found here.

Water Tower Place, 835 N Michigan Avenue, Chicago, IL 60611. We are located at the corner of N Michigan Ave and E Pearson St.

Please arrive any time within your allotted 30-minute window. If you aren’t sure what your day’s schedule looks like, check out our Premium Flex Entry Tickets and come whenever works for you!
Tickets are valid only for the date and time purchased. If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability). If changed prior to the date and time of the tickets. Fill out this contact form to swap times.

No. Reentry into the Experience is not permitted.

We do not accept cash. We accept cashless payment in the forms of credit and debit cards.

You may check your coats, bags or strollers for $3 per item. Single strollers are also allowed inside, but please note all items are subject to search upon entry.

You're encouraged to take photos and videos throughout the space! Remember to share your photos on social media with #HPMagicAtPlay so we can see them!

No food or drink allowed. Resealable bottles of water are always welcome.

We love your fluffy friends, however pets and emotional support animals are not permitted inside. Service animals are welcome.

Yes, licensed Butterbeer™ and small bites will be available for purchase, inclusive of vegan and gluten-free options. Available to the public! Please note, no outside food and drink allowed.

Please send us an email at info@HarryPotterMagicAtPlay.com and our team will do their best to get you reunited with your item.

Please Contact us here, we’ll be happy to answer your inquiry.

Tickets are available here. A limited amount of standby tickets will also be available for purchase at the door (subject to availability).

Standard tickets start at just $37.50 for guests ages 10 and up, and passes for children ages 3-9 start at $29.50 plus taxes and fees. Price may fluctuate around in-demand or "peak" times and dates

No, but orders are limited to maximum amount of people who can visit the experience in a given time slot. For groups larger than 25, please email info@HarryPotterMagicAtPlay.com for assistance.

Tickets are non-refundable and non-transferable. If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability) if changed prior to the date and time of the tickets. Fill out this contact form.

Limited standby tickets are available at the door (subject to availability). Guests with pre-purchased tickets have priority, so we recommend buying tickets online in advance. Tickets purchased at the door will be priced at the regular peak ticket price level and include an additional fee.

Yes, we offer digital gift cards for tickets to Magic at Play HERE. We do not offer any gift cards for on-site merchandise or Butterbeer.

Tickets can be adjusted to a new date and time (subject to availability) if changed prior to the date and time of the tickets. Fill out this contact form or visit the Help section of the Fever app for assistance.

We can scan your ticket directly from your mobile device, so please save the paper and ink and don't print your ticket unless you have to.

Children (2) years of age and under get in free; guests over the age of three (3) will need a ticket.

We're proud to be fully accessible for guests with many different abilities and neurodiversities, and we strive to make everyone feel welcome and comfortable.
If you'd like to let us kow you're coming or if you need additional assistance, please email info@HarryPotterMagicAtPlay.com or let any of our team members know during your visit.

The Harry Potter™: Magic at Play Store gift shop will be open to the public and ticketed guests any time Harry Potter™: Magic at Play is open!

Yes, we accept returns within 30 days of purchase. If you have any questions about your purchase, please email retail@HarryPotterMagicAtPlay.com.

Yes! We would love to host your next birthday, holiday, graduation, or Quidditch World Cup finals party. We have a dedicated room in our space for any kind of celebration. There are several packages available for your needs, including your own space, a private walkthrough of the experience, magical goodie bags, and more! For more information, reach out to events@harrypottermagicatplay.com

Yes - our space is a unique and fun place for your next corporate event! Event pricing starts at $10K. If you are interested please email events@HarryPotterMagicAtPlay and a member of our team will get back to you shortly.