Name: Group Tickets for Harry Potter Magic at Play Chicago
Start: 2023-11-11T11:00
End: 2023-09-04T11:00
Location: Water Tower Place

Question 1

What are the operating hours of the experience?

Accepted Answer

Operating hours can be found here.

Question 2

Where is the experience located?

Accepted Answer

Water Tower Place, 835 N Michigan Avenue, Chicago, IL 60611. We are located at the corner of N Michigan Ave and E Pearson St.

Question 3

When do I need to arrive for my reservation time?

Accepted Answer

Please arrive any time within your allotted 30-minute window. If you aren’t sure what your day’s schedule looks like, check out our Premium Flex Entry Tickets and come whenever works for you!

Tickets are valid only for the date and time purchased. If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability). If changed prior to the date and time of the tickets. Fill out this contact form to swap times.

Question 4

Can I leave the experience and return?

Accepted Answer

No. Reentry into the Experience is not permitted.

Question 5

Do you accept cash?

Accepted Answer

We do not accept cash. We accept cashless payment in the forms of credit and debit cards.

Question 6

Is photography and video allowed?

Accepted Answer

You're encouraged to take photos and videos throughout the space!
Remember to share your photos on social media with #HPMagicAtPlay so we can see them!

Question 7

Are food and drinks allowed inside the experience?

Accepted Answer

No food or drink allowed. Resealable bottles of water are always welcome.

Question 8

Are pets allowed in the experience?

Accepted Answer

We love your fluffy friends, however pets and emotional support animals are not permitted inside. Service animals are welcome.

Question 9

Will food and beverage be available?

Accepted Answer

Yes, licensed Butterbeer™ and small bites will be available for purchase, inclusive of vegan and gluten-free options. Available to the public! Please note, no outside food and drink allowed.

Question 10

I lost an item on my visit, is someone able to help?

Accepted Answer

Please send us an email at info@HarryPotterMagicAtPlay.com and our team will do their best to get you reunited with your item.

Question 11

Where can I ask additional questions?

Accepted Answer

Please Contact us here, we’ll be happy to answer your inquiry.

Question 12

Is the experience ADA accessible?

Accepted Answer

We're proud to be fully accessible for guests with many different abilities and neurodiversities, and we strive to make everyone feel welcome and comfortable.

If you'd like to let us kow you're coming or if you need additional assistance, please email info@HarryPotterMagicAtPlay.com or let any of our team members know during your visit.

Question 13

Where do I buy tickets?

Accepted Answer

Tickets are available here. A limited amount of standby tickets will also be available for purchase at the door (subject to availability).

Question 14

How much are tickets?

Accepted Answer

Standard tickets start at just $37.50 for guests ages 10 and up, and passes for children ages 3-9 start at $29.50 plus taxes and fees. Price may fluctuate around in-demand or peak times and dates

Question 15

Is there a ticket purchase limit?

Accepted Answer

No, but orders are limited to maximum amount of people who can visit the experience in a given time slot. For groups larger than 25, please email info@HarryPotterMagicAtPlay.com for assistance.

Question 16

Can I refund or exchange my ticket? Are tickets transferable?

Accepted Answer

Tickets are non-refundable and non-transferable. If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability) if changed prior to the date and time of the tickets. Fill out this contact form.

Question 17

Are tickets available at the door?

Accepted Answer

Limited standby tickets are available at the door (subject to availability). Guests with pre-purchased tickets have priority, so we recommend buying tickets online in advance. Tickets purchased at the door will be priced at the regular peak ticket price level and include an additional fee.

Question 18

Do you have gift cards?

Accepted Answer

Yes, we offer digital gift cards for tickets to Magic at Play HERE. We do not offer any gift cards for on-site merchandise or Butterbeer.

Question 19

What if I bought my ticket for the wrong date or time?

Accepted Answer

Tickets can be adjusted to a new date and time (subject to availability) if changed prior to the date and time of the tickets. Fill out this contact form or visit the Help section of the Fever app for assistance.

Question 20

Do I need to print my ticket?

Accepted Answer

We can scan your ticket directly from your mobile device, so please save the paper and ink and don't print your ticket unless you have to.

Question 21

Are there discounts for children?

Accepted Answer

Children (2) years of age and under get in free; guests over the age of three (3) will need a ticket.

Question 22

Can I buy merch at the experience?

Accepted Answer

The Harry Potter™: Magic at Play Store gift shop will be open to the public and ticketed guests any time Harry Potter™: Magic at Play is open!

Question 23

Do you accept refunds/exchanges?

Accepted Answer

Yes, we accept returns within 30 days of purchase. If you have any questions about your purchase, please email retail@HarryPotterMagicAtPlay.com.

Question 24

Can I host birthday parties / celebrations at the experience?

Accepted Answer

Yes! We would love to host your next birthday, holiday, graduation, or Quidditch World Cup finals party. We have a dedicated room in our space for any kind of celebration. There are several packages available for your needs, including your own space, a private walkthrough of the experience, magical goodie bags, and more! For more information, reach out to events@harrypottermagicatplay.com

Question 25

Is the space available for corporate events?

Accepted Answer

Yes - our space is a unique and fun place for your next corporate event! Event pricing starts at $10K. If you are interested please email events@HarryPotterMagicAtPlay and a member of our team will get back to you shortly.

Parties & Private Events

CELEBRATION

PREMIUM CELEBRATION

EXTRAVAGANT CELEBRATION